TERMS AND CONDITIONS

Thank you very much for traveling with WanderUp Travel! The Peruvian system of services and products may differ from that of your country of origin. Therefore, it is important to be well informed about the services and experiences you will encounter during your trip to Peru. WanderUp Travel operates in Peru and in regions where accommodation standards may vary. Transportation and other services may not be exactly the same as those you are used to in your home country. However, we strive with dedication, care, and professionalism to provide the best possible service to our clients. Traveling in Peru requires flexibility, patience, an open mind, good humor, and an understanding that changes may occur without prior notice due to circumstances beyond our control, such as flight delays, strikes, protests, landslides, or bad weather, among others (Force Majeure). By booking any of our tours or treks, you agree that WanderUp Travel may make necessary changes without assuming any liability. Acceptance of our Terms and Conditions. By making a reservation through our website, email, or in person at our office, you acknowledge and accept these Terms and Conditions. Any participation in our services will be considered acceptance of this agreement.

MODIFICATION OF THESE TERMS AND CONDITIONS

WanderUp Travel reserves the right to update or modify these Terms and Conditions at any time without prior notice. The client is responsible for periodically reviewing our Terms and Conditions to stay informed of any changes.

BOOKING CONFIRMATION

When you are ready to book your tour with WanderUp Travel, please follow these steps:

Complete the online booking form and submit a deposit of $200 USD per person.
Our sales team will send you an email within a maximum of 24 hours to verify your passport information, travel dates, and availability.
We will require your email reconfirmation as final confirmation from the client. Then, we will purchase your permits and send you a confirmation email with an invoice including all booking details.
Once permits have been purchased and confirmed, they are non-refundable and non-transferable.

IF YOU DECIDE TO CANCEL THE TOUR, YOU WILL LOSE THE DEPOSIT

Bookings: How to book a tour with WanderUp Travel?

We offer an easy and simple way to book with us: You can contact us via email or through our online WhatsApp chat to check availability for your desired tour or trek. Once availability is confirmed, you must complete our online booking form.

Passport Details: To confirm any tour, trek, or package, we require your passport information, which must match your legal name on your document (nicknames are not accepted). Please provide the following information: First Name Last Name Passport Number (if you do not yet have a passport or need to renew it, you may provide your driver’s license number) Nationality Date of Birth Gender
Initial Deposit: To secure a tour or trek booking with WanderUp Travel, clients must make a non-refundable and non-transferable deposit of $200 USD per person for regular tours or $400 USD per person if booking a customized tour that includes hotels. This deposit can be made via PayPal (with a 5% fee paid by the client) or Western Union (fees may vary depending on the amount). By initiating a booking, the client is considered to have read and accepted WanderUp Travel’s Terms and Conditions.
Booking Confirmation: Once we have your passport information and deposit, our team will proceed to purchase the permits. Afterwards, we will send you a confirmation invoice via email. Your tour will be considered 100% confirmed only after receiving written confirmation from WanderUp Travel.

PAYMENT POLICIES

Accepted Payment Methods: For initial deposits and final payments, we accept PayPal, Western Union, or cash. No client may start the tour if full payment has not been completed.
Balance Payment: The remaining balance must be paid at least one day before the tour, either via PayPal or in cash. PayPal applies a 5% fee.
Cash Payment: Must be made at least one day before the tour. We accept US dollars (USD) or Peruvian soles (PEN).

Important note: Torn, damaged, or broken bills will not be accepted, regardless of the extent of the damage.

TREK AND TOUR CANCELLATION POLICY

NOTIFICATION

Cancellation notification must be formally sent via email to your travel advisor at wanderuptravel@gmail.com. In case of last-minute cancellation, you may also contact us through our online WhatsApp chat to expedite your request.

DEPOSITS

The initial deposit for treks, tours, and customized packages is 100% non-refundable and non-transferable under any circumstances, even in cases of medical emergencies. This is because the deposit is used to secure permits and required tickets (Inca Trail, Machu Picchu, hotels, trains, etc.), which are non-refundable to us under government regulations.

CANCELLATION FEES

4 weeks or more before departure date: Deposit is lost (serves as cancellation fee).
Between 5 days and 48 hours before departure: 50% of total tour/trek cost is charged.
Less than 48 hours before departure: 100% of total cost is charged.
Cancellation during the tour/trek: No refund unless it is determined that the cause is the responsibility of WanderUp Travel.

DATE CHANGES REQUESTED BY THE CLIENT

If for personal reasons you need to change your travel dates, please email us at wanderuptravel@gmail.com. We will review your case and respond as soon as possible. We are a flexible local operator and will assist you as much as possible. However, a penalty may apply depending on the timing and type of tour booked. For example, if you request a change after permits have been purchased, you will be charged for the new permit. Important note: Inca Trail permits and Machu Picchu entrance tickets are non-refundable and non-transferable by government regulation. If you wish to change dates, a new permit must be purchased subject to availability.

IMPORTANT ADDITIONAL CONSIDERATIONS

If a client is unable to start the tour or trek due to health or physical condition, no refunds will be granted. The client must cover additional expenses (accommodation, food, transportation, etc.). Our customer service team will assist with necessary arrangements to meet your group in Machu Picchu on the final day. If a client must leave the trek due to health reasons or force majeure, there will be no refund, and subsequent expenses will be the client’s responsibility. Failure to appear for the tour is considered a “no show,” and no refund will be given under any circumstances. No refunds will be issued for unused services.

MEDICAL INFORMATION AND RESPONSIBILITIES

By booking any tour with WanderUp Travel, you must inform us of any existing medical conditions, allergies, pregnancy, or any health concerns. Clients must be in good physical condition. If in doubt, consult your doctor. For travelers over 70 years old, a valid medical certificate confirming good health will be required.

TRAVEL INSURANCE

WanderUp Travel strongly recommends that all travelers obtain comprehensive travel insurance, covering: Medical emergencies, cancellations or delays, Loss or delay of luggage, Any other unforeseen events during the trip. The safety and well-being of our clients is our priority. We encourage you to be transparent about your health condition and make informed decisions before participating in our tours.

PASSPORT AND VISAS

Peru, like many countries, requires that the traveler’s passport be valid for at least six months beyond the date of entry or exit from the country. This ensures that travelers have a valid document during their stay and in case of delays. It is the traveler’s responsibility to verify and comply with passport and visa requirements before traveling. WanderUp Travel is not responsible for issues related to the client’s passport or visa.